Cancellation & Refund

Effective Date: 06.06.2024

  • To cancel your order, please use the app & dashboard or contact our support team at the email address or phone number listed below:
  • If you need to cancel an order, please contact [email protected] or phone +91 85111 54111 (All days - Mon to Sun, 24*7) with your order number.
  • Refunds if any for amendments and/or cancellations will be paid directly to the customer for booking made directly with TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/ TERRA CHARGE.
  • Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.
  • TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE shall not be liable where the delay in refund is due to limitations from payment banks or for reasons beyond TERRA CHARGE/TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED’S reasonable control.

Terms & Conditions (Generic)

By agreeing to these Terms and Conditions, you submit to abide by the Company's decisions and cannot transfer your rights without restrictions. These Terms and Conditions are subject to change without notice.

  • Offer is applicable against purchases made via our partnered networks only.
  • TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE reserves the right to modify, amend or alter the rules governing the Offer in its sole discretion without giving any prior notice. TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE also reserves the right to modify, cancel, extend and/or discontinue the Offer or any part thereof at any stage without assigning any reason and without giving any prior notice and without any liability.
  • TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE also reserves the right to cancel any order or entries submitted and is not bound to fulfil any orders unless or until accepted.
  • In the event of order cancellation, a 100 percent refund minus the shipping charges will be issued to the account of the payment source. However, the duration of credit is determined by the bank.
  • All confirmed orders are priority dispatches and are generally shipped within 2 working days upon successful online transaction. However, shipping time varies from product to product. Please check the order page of the product you wish to purchase to know more.
  • By availing the Offer, each Subscriber agrees that Subscribers name, address, telephone numbers, e-mail identities or any other information that is provided by the Subscriber (“Personal Information”) may be shared by TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE with others associated with and/or assisting in organizing and administering the Offer, and to send to the Subscribers promotional information pertaining to TERRAMOTORS CHARGING SOLUTIONS PRIVATE LIMITED/TERRA CHARGE in the future.
  • In the event of product price adjustment prior to delivery, the price of paid orders will not be affected.
  • The Subscribers shall always comply with the applicable laws and these Terms & Conditions on which this Offer is hosted.
  • Availing the Offer is voluntary, and Subscribers need to accept and agree to be bound by these Terms & Conditions, the terms and conditions of the campaign including any amendments and modifications hereto, which shall be deemed to be binding on them and subscribers are required to periodically check for any updates to the same during the Term. e of seven days for such changes.